FAQ

Q: What is the best shampoo for my dogs coat type?

Our products are formulated using high levels of naturally derived ingredients that define what the outcome or result of using that specific shampoo will do. This is why Plush Puppy has such a vast range of very specific shampoos, each providing a result-based formulation.

Professional shampoos for dogs from Plush Puppy are specially formulated to be gentle on the skin while giving you the results you seek for that ultimate healthy looking coat. For example, our Natural Body Building Shampoo is designed to give a fuller coat appearance like that required of a Poodle or double coated breeds like the Malamute thanks to its formula of wheat protein and wheat starch that volumise hair.

SHAMPOO FOR WHITENING AND BRIGHTENING

Plush Puppy Herbal Whitening Shampoo features Ginseng extracts, protein, and a violet tone combined in a rich formula that works brilliantly to whiten whites and intensify darker colours. It DOES NOT lighten or bleach but instead tones with optical brighteners. It reduces yellowing or warm tones in white coats or white areas of the coat and will negate unwanted tones from sun fading or reddening in the coat. Similarly for darker colours, it will reduce any warm tones to intensify the depth of colour by revitalising any lost cool tones.

Both safe and effective, our Herbal Whitening Shampoo brings back lustre and sheen without the use of bleach or other harmful chemicals.

SHAMPOO FOR SHINE

Plush Puppy Natural All Purpose shampoo is a must have for those with short coated breeds. We call this the ‘Shine’ shampoo as it features natural Henna stalk extracts that impart a beautiful gloss and shine to your dog’s coat. All Purpose Shampoo is primarily derived from organic sources and also features Alpine and Lichen herbs. It is wonderful to use on normal to slightly dehydrated coats.

SHAMPOO FOR CONDITIONING AND SOFTENING

Plush Puppy Natural Conditioning Shampoo is a nourishing shampoo, helping to increase hydration while slightly softening your dog’s coat. Derived from organic sources with a strong emphasis on Evening Primrose extracts to boost skin and hair regeneration. The Evening Primrose extracts are rich in omega chain fatty acids. These fatty acids fight oxidative stress, reduce skin inflammation, nutritional deficiency, and environmental damage such as sun exposure.

Recommended for dehydrated coats and highly effective on flowing coated breeds to add shine and assist in detangling. Excellent softening and conditioning shampoo for soft, flowing coated breeds.

SHAMPOO FOR DEEP CLARIFYING OR DEEP CLEANSING

Plush Puppy Deep Cleansing Shampoo is a clarifying shampoo designed to remove grease, grime and any product build-up in a dogs coat. By clarifying we mean cutting through ANY impurities to leave the coat in an ultra-clean natural state. Its rich formulation using organic sources with added Green Tea and Seaweed extracts to provide the deepest coat clean available. Not only will it spruce up dull whites, this product can be used on any colour coat for a thorough cleansing and clarifying when required.

SHAMPOO FOR VOLUME OR BODY

Plush Puppy Natural Body Building Shampoo is the absolute answer in dog shampoo for body and lift or dogs wanting a fuller and thicker coat. Designed specifically for full coated breeds such as Poodles and Old English, and excellent for double coated breeds after shedding such as Malamutes and Samoyeds. Will not flatten or soften but gives the appearance of a thicker and fuller coat. Can be used on the whole dog or just in areas requiring extra lift or body.

SHAMPOO FOR SENSITIVE SKIN

For those coats that can suffer skin issues use Plush Puppy Sensitive Skin Shampoo. The natural Arnica extracts address the redness and soreness, while Lichen extracts sort out fungal problems such as dandruff and scurf and the herbs are for promotion of good new skin and coat.

SHAMPOO FOR TEXTURE

A textured coat is often one of the things that are favoured by Terrier owners, and if you’re looking for a little extra texture in your Terriers coat, then we have just the thing. Our Texture+ Shampoo is herbal based and primarily derived from Gentian root, Hay Flower and Lemon Balm leaf that will not only cleanse but also nourish and vitalise the skin.

————————————-

If you’re looking for more information on finding the right shampoo for your dog or breed, head to our Breed Grooming Articles and Educational Articles for valuable tips on grooming and coat care.

Q: What can I use for matting and tangles in a coat?

OMG. Voted our Number 1 product!

Plush Puppy O.M.G is a ready to use grooming spray that fuses active ingredients to repel dirt, detangles knots, make brushing easier, remove hair spray and so much more – IT REALLY WORKS!!

Perfect to use for smoothing, detangling, softening and improving coat shine. O.M.G also features a heat protectant and can speed up drying time while de-frizzing the coat. Absolutely fantastic in abolishing knots and tangles – watch the video proof. It does not build up and is totally water-soluble. Just spray and brush.

If you wonder why we call it O.M.G, you will surely understand when you use it. A miracle in a bottle! Available in ready-to-use or concentrated formulation.

Q:Can I use your products on Cats/Birds/Horses/Guinea Pigs?

Yes, Yes and Yes. We have many Cat owners that use our products on their cats, even 1 that uses Plush Puppy Shampoos on his Prize Winning Chicken! Horse owners are also frequent Shampoo users. Have you ever seen a show Guinea Pig? Amazing coats

Q: What is a gentle shampoo for my dog?

All of our shampoos are formulated using high levels of naturally derived ingredients making them gentle for use on puppies and dogs alike. They are gentle on the skin while giving you the results you seek for an ultimate healthy looking coat. All Plush Puppy shampoos should be diluted with water before use, so you can dilute them to your dogs exact requirements

Q: Do you have a product to get rid of tear stains or the red/pink tinge around the eyes?

Currently, there are NO products that will do this safely. There can be many causes however it is quite often an internal alkalinity issue that surfaces on the outside.

Over the years we found that the only way to get rid of tear stains in our Show Dogs was by adding 1 Teaspoon of natural Apple Cider Vinegar to the food once a day. Maybe not the most delicious sounding, however the dogs get use to eating it. The vinegar counteracts the natural occurrence of the staining.

Q: What can I use to clean my dogs face?

Plush Puppy Lets Face It is a hypoallergenic sulfate free low foaming shampoo designed just for faces. It’s no tear formula features the highest quality Blue Cypress Extracts, Panthenol with Pro Vitamin B and SugaNate. These special ingredients clean, soothe, add moisture, aid healing and have anti-inflammatory benefits. A small golf ball sized amounts directly to the face and eye area allows you to thoroughly clean without causing irritation. It can also be used in and around the ears with the same benefits. Its low foaming design allows ease of rinsing, yet complete cleaning.

Q: How can I apply diluted Seabreeze Oil?

There are several ways in which to distribute Seabreeze through the coat. Apply it diluted in water as instructed on the label straight after shampooing while the coat is still wet. It is a product that is not rinsed out, so once applied you simply dry as you would normally.

You can use a sponge and they sponge it liberally through the coat ensuring you reach every inch of the coat and penetrate right down to the skin.
Dilute required amount in an applicator bottle (squeeze bottle) shake well, then pour from head to toe. For larger dogs use this same method with a larger jug.
You can distribute through coat by either using a hydro bath by placing the correct amount to the tank.

Q: Where can I find your products?

You can visit us at plushpuppyindia.in , or email us at plushpuppyindia@gmail.com or contact 7400133726 for purchasing our products.

Q: Can pixie dust powder can be applied without chalk?

There is no need to use any other product when using Pixie Dust. The best way is to shake a small amount onto a bristle brush and then tap it over the coat. You get a much better coverage this way. When most of it has been tapped off you can then brush it through the coat.

Q:How much do your pumps dispense

Plush Puppy 5 Litre pumps dispense 30 ml of product.

1 Litre, 500 ml and 250 ml pumps all dispense 2ml of product.

The 100 ml and 250 ml caps hold 5ml full of product.

Shipping & delivery

Why can't I check out if the order value is less than the minimum amount?

We believe that it is important from a sustainability perspective that you merge your purchases so that we can send larger orders fewer times to reduce our environmental footprint.
Thank you for your understanding!

Why can't I check out if the order value is less than the minimum amount?

Has my order been placed?

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.

If you are unsure that your order has been placed, there are different ways to check this:

– When the order was placed, you should have arrived on a page titled “Your order”.
– An order confirmation has been sent to your specified email address. Make sure that this email has not ended up in your spam.
– You can see your order on your account. By clicking here you will be redirected to “My Page”.

Can I cancel my order?

If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time.

In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.

Can I add a product to an order?

It is not possible to add or remove items in an existing order. However, you can make another order and we will ship it together if time permits.

Contact our customer service and we will confirm when or if the change has been made.

Can I order by phone or email?

Yes ! You can call us on 7400133726 or email us at plushpuppyindia@gmail.com

Payment

Can I change my shipping address?

If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.

What happens if my order is delayed?

We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help.

When will my order be sent?

We strive to ship all orders from our warehouse within one business day.

Where is my package?

To track your order, please add your order number and the email address used when placing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

What if I have not received my order?

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 14 days from the day that you placed the order.

Return & refunds

What different forms of payment do you have?

We use Razorpay as our payment partners.You can also use your Debit/Credit card and UPI to place your order via Razorpay.

Where is my invoice?

Your invoice is always emailed to the email address you provided at checkout. The sender is “Plushpuppy”. The invoice will be emailed to you once we have sent your order from our warehouse.

I am having an issue with paying at checkout.

If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports international purchases.

If you have further problems, please contact our customer service.

How do I return & Exchange the Product?

Due to the personal care nature of our products, we do not exchange or refund goods unless they were damaged or faulty when delivered.

What if I received a damaged or faulty product?

You must return damaged goods within 14 days of receipt. Plush Puppy India will not refund the cost of delivery to return damaged or faulty goods.

Upon receipt of the returned defective or damaged product, we will dispatch your replacement items via standard delivery, at our expense. If the replacement item is not available in stock, we will refund the original product price to you. Please allow up to 14 days for refunds to be processed upon our receipt of goods.

We are best in:

Products